Play Smart,
Stay in Control with melbe
melbe is firmly committed to responsible gaming. We provide every player in Bangladesh with the tools, knowledge, and support they need to enjoy betting as a form of entertainment — never as a financial solution or compulsive habit. Your wellbeing always comes first.
Gambling Is Entertainment, Not a Lifestyle
At melbe, we believe that online betting should be a fun and controlled leisure activity. Like any form of entertainment, it works best when you set clear boundaries, keep to a budget, and understand the risks involved. Problem gambling is a serious condition that can affect anyone, and melbe takes proactive steps to detect early warning signs and reach out to players who may be struggling.
We partner with responsible gaming specialists and equip our player support team — available around the clock on Bangladesh Standard Time (BST, UTC+6) — with the training and tools to intervene early and compassionately. If you ever feel that your gambling habits are moving beyond your control, our team is ready to assist immediately.
Important Notice
Gambling can be addictive. Never bet more than you can comfortably afford to lose. If gambling is causing financial strain, stress, or conflict in your relationships, please contact melbe support or a professional counselling service right away.
SSL-Secured and Fair Play Certified
melbe uses SSL/TLS encryption across the entire platform. All games offered on melbe use certified Random Number Generator (RNG) technology, ensuring every outcome is genuinely random and fair for every player in Bangladesh.
Tools Designed to Keep You in Control
melbe provides a comprehensive suite of responsible gaming tools that every player can access directly from their account dashboard. These tools are free, instant, and easy to use.
Set a daily, weekly, or monthly cap on how much you deposit into your melbe account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to prevent impulsive decisions.
Take a short break from the melbe platform without permanently closing your account. Time-out periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account and balance remain intact and are accessible again once the period expires.
For players who need a longer break, self-exclusion removes your access to the melbe platform for a defined period of 6 months, 1 year, 2 years, or permanently. Self-exclusion requests are processed within 24 hours. During exclusion, melbe will also suppress all promotional communications to your registered email and phone number.
Specify the maximum amount in Bangladeshi Taka you are willing to lose within a given time window. melbe will automatically prevent further betting activity once your loss limit is reached for that day, week, or month. This tool works alongside deposit limits to give you layered financial protection.
Configure on-screen reminders that notify you of how long you have been playing during a single session. You can set reminders to appear every 30 minutes, every hour, or at a custom interval. These pop-ups appear in the game interface and are designed to prompt mindful, time-aware play without interrupting your session unless you choose to stop.
Review a full breakdown of your betting activity — including deposits, withdrawals, game sessions, bet amounts, and net results — directly from your melbe account dashboard. Transparent access to your own activity data helps you make informed decisions and spot patterns before they become problems.
How to Activate These Tools
All responsible gaming tools are accessible from the Responsible Gaming section inside your melbe account dashboard. If you have difficulty locating the settings or need assistance activating a tool, contact the melbe support team via live chat — available 24/7 in English on Bangladesh Standard Time.
Are You Gambling Responsibly?
Honest self-reflection is the first step toward healthy gambling habits. The questions below are adapted from widely recognised problem gambling screening frameworks. If you answer "yes" to several of them, it may be worth speaking to a support professional or using melbe's self-exclusion tools.
This is not a diagnostic tool — it is simply a prompt for self-awareness. There is no shame in acknowledging a concern early. melbe's support team is ready to help any player in Bangladesh who reaches out, regardless of the severity of their situation.
- If you answered yes to 3 or more questions, consider activating a time-out or deposit limit.
- If you answered yes to 5 or more, we strongly recommend using the self-exclusion feature or contacting support.
- Your wellbeing matters more to melbe than your wagering volume. We would rather lose a customer than allow someone to be harmed.
Responsible Gaming Self-Check
Read each question honestly. Think about your gambling behaviour over the past 12 months.
Have you ever spent more money on gambling than you originally planned or could afford to lose?
Do you find yourself returning to gambling the day after a loss, trying to win back the money you lost?
Have you borrowed money, sold possessions, or used savings earmarked for other needs in order to gamble?
Has gambling caused conflict, dishonesty, or distance in your relationships with family or friends?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you missed work, studies, or important family commitments because of time spent gambling?
Do you think about gambling frequently — planning your next session, calculating odds, or reliving past wins — even when you are doing other things?
Have you ever felt the need to gamble with larger and larger amounts of money to feel the same level of excitement?
Understanding Each Responsible Gaming Feature
Every tool melbe provides is designed with a specific purpose. Learn exactly how each one works so you can make the best use of them for your situation.
Deposit limits are one of the most effective tools for preventing overspending. When you set a deposit limit on melbe, the system enforces a hard cap on the total amount you can transfer into your account from bKash, Nagad, Rocket, Upay, or any other linked payment method.
- Daily Limit: Resets at midnight Bangladesh Standard Time (BST, UTC+6) each day.
- Weekly Limit: Resets every Monday at midnight BST.
- Monthly Limit: Resets on the 1st of each calendar month at midnight BST.
- Reducing your limit takes effect immediately — you cannot bypass a lower limit by reverting to a higher one within the same period.
- Increasing your limit is subject to a mandatory 24-hour waiting period, giving you time to reconsider. melbe will send an email confirmation to your registered address before the increase becomes active.
- Deposit limits apply across all payment methods simultaneously. You cannot circumvent a ৳5,000 daily limit by switching from bKash to Nagad mid-day.
A time-out is a short-term pause on your melbe account. It is ideal for players who feel they need a brief cooling-off period without committing to a full self-exclusion.
- Available durations: 24 hours, 48 hours, 7 days, or 30 days.
- Once activated, you will be immediately logged out of all active sessions and prevented from logging back in until the time-out expires.
- All scheduled or pending bets placed before activation will be settled normally.
- Your account balance, history, and settings are fully preserved and will be available again when the time-out ends.
- During a time-out, melbe will pause all promotional SMS and email communications to your registered contact details.
- A time-out cannot be ended early by the player. If you require early reinstatement for exceptional reasons (e.g., pending withdrawal), contact support at [email protected] — requests are reviewed case by case.
Self-exclusion is melbe's strongest responsible gaming tool. It is designed for players who recognise that they need a significant break from gambling to regain control of their habits.
- Available periods: 6 months, 1 year, 2 years, or permanent exclusion.
- Requests are processed within 24 hours. You will receive an email confirmation once the exclusion is active.
- During exclusion, your account is locked and inaccessible. You cannot deposit, bet, or withdraw.
- Any balance remaining in your account at the time of self-exclusion can be withdrawn — contact support to initiate this process before or during the exclusion setup.
- melbe will immediately remove you from all marketing lists. You will receive no bonus offers, promotional emails, or SMS messages during your exclusion period.
- Temporary self-exclusions (6 months, 1 year, 2 years) may be reviewed for reinstatement only after the full period has elapsed and only following a mandatory 7-day consideration period plus identity re-verification.
- Permanent self-exclusion is irreversible. melbe will not reinstate permanently excluded accounts under any circumstances.
- To activate self-exclusion, log in to your melbe account, navigate to the Responsible Gaming section, and select Self-Exclusion — or contact support directly at [email protected].
Loss limits work alongside deposit limits to provide a second layer of financial safety. While a deposit limit controls how much you can add to your wallet, a loss limit controls how much of that balance you can lose before betting is paused.
- Set your loss limit in Bangladeshi Taka (৳) for a daily, weekly, or monthly window.
- melbe calculates your net losses in real time. When the threshold is reached, your account is automatically placed in a read-only state for the remainder of the period — you can view your history but cannot place new bets.
- Like deposit limits, reducing a loss limit takes effect immediately. Increasing a loss limit is subject to the same 24-hour waiting period.
- Loss limits apply to all game types on melbe — cricket betting, slots, live casino, and crash games.
Session reminders — sometimes called reality checks — are on-screen notifications that appear at regular intervals while you are actively playing on the melbe platform. They are designed to interrupt the immersive flow of gaming and prompt you to reflect on how long you have been playing.
- Configure reminder intervals: every 30 minutes, every 60 minutes, or a custom interval of your choosing.
- Each reminder displays your total session duration, net win/loss for the current session, and offers a shortcut to end your session or review your account activity.
- Reminders appear across all game types including live cricket betting markets, slot games, and live casino tables powered by Evolution Gaming and Ezugi.
- You can adjust or disable session reminders at any time from your account settings. However, melbe reserves the right to re-enable reminders for accounts that show patterns associated with excessive play.
Tips for Keeping Gambling Fun and Controlled
Responsible gambling is about making conscious choices. These practical tips can help you maintain a healthy relationship with online betting on melbe.
Decide on a fixed amount — in Bangladeshi Taka — that you are comfortable losing before you start each session. Treat this as the cost of entertainment, not an investment. Once your budget is gone, stop playing. Never chase losses by depositing more.
Treat gambling like any other leisure activity by allocating it a specific time slot in your week. Avoid playing when you are tired, stressed, under the influence of alcohol, or dealing with emotional difficulties. Gambling under these conditions leads to poor decision-making.
All games on melbe — from BPL cricket betting to Pragmatic Play slots — are designed with a built-in house edge. Wins are random and cannot be predicted or controlled by strategy. Approach every session with realistic expectations and enjoy the experience rather than chasing a specific outcome.
One of the most common and damaging patterns in problem gambling is "chasing" — increasing bets or depositing more money after a losing streak in an attempt to recover lost funds. Accept losses as a normal part of gambling and resist the urge to keep playing to break even.
If you find it difficult to stick to your own gambling limits, talk openly with a trusted friend or family member about your habits. External accountability is one of the most effective safeguards against problem gambling. You do not have to manage this alone.
Make sure gambling is just one of many leisure activities in your life, not the primary one. Spend time with family and friends in Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh. Pursue hobbies, exercise, and social activities that provide enjoyment without financial risk.
You Are Never Alone — Help Is Always Available
Whether you have a question about our responsible gaming tools or need immediate support, melbe's team is here for you around the clock. Reaching out is the bravest and most important step you can take.
24/7 Live Chat Support
Our player support team is available every hour of every day, operating on Bangladesh Standard Time (BST, UTC+6). Whether you want to activate a self-exclusion, set a deposit limit, or simply talk to someone about a concern, our agents are trained to assist with compassion and confidentiality.
Available in English — response time under 2 minutes during peak hours.
Email Support
For non-urgent responsible gaming enquiries — such as requesting a copy of your activity history, asking about account verification, or seeking guidance on which tool best suits your needs — send us a message and our team will respond within 24 hours.
Confidential and Judgment-Free
Every conversation about responsible gaming with the melbe support team is handled with complete discretion. Your account details, personal situation, and any concerns you share are kept strictly confidential and will never be used for marketing purposes or shared with third parties.
External Help Organisations
If you feel you need professional counselling beyond what melbe's support team can provide, we encourage you to seek help from qualified mental health professionals or addiction counsellors in Bangladesh. The Kaan Pete Roi helpline and the National Mental Health Helpline (16789) in Bangladesh are available for emotional support. melbe does not endorse any specific third-party organisation but strongly encourages players to access professional help whenever needed. Your wellbeing comes before everything else.
Protecting Young People — Guidance for Parents and Guardians
melbe strictly prohibits access by anyone under the age of 21. However, we also recognise that parents and guardians play a vital role in keeping young people safe online. If you share a device or internet connection with someone under 21, we encourage you to take the following steps to prevent accidental or intentional access to gambling websites.
- Use parental control software such as Net Nanny, Qustodio, or your internet service provider's built-in filtering tools to block access to gambling sites on shared devices.
- Never share your melbe login credentials with anyone, including family members. Keep your username and password strictly private.
- Log out of your melbe account after every session on any shared or family device, especially tablets and computers used by younger family members.
- Do not save your payment method credentials (bKash PIN, Nagad PIN, bank card details) in a browser or app that a minor could access.
- Talk to your children openly about responsible attitudes toward money, risk, and online gambling so they develop healthy habits from an early age.
- If you suspect a minor has accessed your melbe account, contact support immediately at [email protected] so the situation can be investigated and resolved promptly.
melbe's Under-21 Prevention Measures
Here is what melbe does on our end to prevent access by minors.
Age Declaration at Registration: Every new player must confirm they are 21 years of age or older before creating an account. False declarations are a violation of our Terms & Conditions.
Identity Verification (KYC): melbe performs Know Your Customer checks on all accounts before processing withdrawals. Players must submit valid government-issued ID confirming they are 21 or above.
Immediate Account Suspension: Any account found or suspected to belong to a person under 21 is suspended without notice pending investigation. All associated funds are frozen and returned after verification.
Staff Training: melbe's support agents receive regular training on identifying and escalating potential underage gambling concerns. Protecting minors is treated as the highest-priority responsible gaming issue.
Enjoy melbe — Play Smart, Stay Safe
melbe is here to provide a safe, fair, and entertaining betting experience for players across Bangladesh. If you ever need help, our team is one message away.